In August 2024, Girish Mathrubootham, the co-founder of Freshworks and popularly known as "G," reflected on a pivotal moment that redefined his company’s trajectory. Speaking about a critical question posed to his team five or six years ago, he shared, “We asked ourselves what could potentially disrupt Freshworks.” The answer was clear: Artificial Intelligence (AI).

Artificial Intelligence Big Technology 

Recognizing the transformative potential of AI, Freshworks began investing heavily in Freddy AI, a platform designed to enhance customer experience and business efficiency. However, the game-changing moment came with the ChatGPT demo, which unveiled the immense possibilities of AI and set new benchmarks for its application. Mathrubootham admitted that ChatGPT inspired a broader vision for leveraging AI in innovative ways.

“Artificial Intelligence is undoubtedly the future,” Girish asserted, emphasizing its role in revolutionizing industries and customer interactions. By integrating AI tools like Freddy AI, Freshworks aimed to stay ahead of the curve, ensuring seamless user experiences while optimizing operational processes.

Freshworks

Under Mathrubootham’s leadership, Freshworks has become a testament to how businesses can adapt and thrive by embracing AI-driven solutions. His foresight in prioritizing AI investments demonstrates the company’s commitment to staying at the forefront of technological evolution.

As the tech world advances, Girish Mathrubootham’s belief in AI as the cornerstone of Freshworks’ strategy continues to resonate, positioning the company as a leader in the customer engagement space. It is no secret that after the advent of the Internet, Artificial Intelligence has emerged as the biggest world-changing technology. Even Artificial Intelligence has changed the way big companies work today.

Big Question 

Girish Mathrubootham, who is the co-founder of Freshworks today, had asked a question 5-6 years ago that what is it that can disrupt the Freshworks company. Artificial Intelligence was the answer given to it. Artificial Intelligence is an advanced technology today in 2024 and for the future also.